Refund policy
Last updated: June 1, 2026
At DeckGuard we want you to be happy with your purchase. If your order isn't right for you, here's exactly what happens.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Everything below is offered in addition to those rights — not instead of them.
60-Night Home Trial
You have 60 days from the day your order is delivered to decide. If the Warden isn't for you, send it back for a full refund.
You're meant to use it. This is a home trial, so we expect the unit to come back used — staked in the lawn, rained on, with a few nights of catch in the tray. Normal trial wear does not affect your refund. Give the grid a rinse if it's easy; don't worry about it being spotless.
What needs to come back:
- The Warden unit (or units)
- The ground stake and USB-C cable
- The DeckGuard Pathies solar path lights, if they came with your order
The Field Guide e-book is yours to keep — it's a download and we can't take it back. The 5-Year Replacement Warranty simply ends with the return, since there's no longer a product to cover.
Original packaging helps, but isn't required.
Faulty or damaged products
If your order arrives damaged, or the product develops a fault:
- Within the first 60 days — we'll refund you in full. Return shipping is on us.
- After 60 days — your 5-Year Replacement Warranty applies. See the warranty terms for what's covered and how replacement works.
If a fault amounts to a major failure under the Australian Consumer Law, you can choose between a refund and a replacement, whenever it happens.
We may ask for a photo or a short video so we can see what's going on — it usually speeds things up considerably.
Returning part of a multi-unit order
Bundle pricing depends on how many units you keep. If you return part of a 2- or 3-unit order, the units you keep are re-priced at the rate that applies to that quantity, and the difference comes off your refund.
For example: you bought 3 Wardens for $499.90 and return one. The two you keep are priced at the 2-unit rate of $379.90, so your refund is $120.00.
How to start a return
Email hello@trydeckguard.com with your order number in the subject line — for example, Return – #1234. In the message, tell us briefly what went wrong or why it isn't working out.
Please wait for our reply before sending anything back. We'll confirm the return and send instructions along with a prepaid label. Items sent back without an approved return may not be refundable.
Return shipping
DeckGuard covers return shipping on every approved return — trial returns and faulty products alike.
Refunds
Once your return arrives we'll check it and issue your refund within 3 business days. Refunds go to your original payment method in AUD, for the full amount paid on the returned items, less any bundle re-pricing described above.
Your bank or card provider may take a few days longer to show the money in your account — that part is out of our hands.
What isn't covered
These apply to fault and damage claims, not to the 60-night trial:
- Physical impact, drops or crush damage
- Water damage beyond the product's IPX5 rating — submersion, flooding, or siting it where water pools
- Unauthorised disassembly or modification
- Cosmetic wear, sun fading or discolouration
- Faults caused by ignoring the basic care steps in the DeckGuard Field Guide, such as clearing the grid or keeping the solar panel in sun
Deliberate damage or misuse isn't covered under either the trial or a fault claim.
Questions
hello@trydeckguard.com — order number in the subject line, please.
We assess each request on its own facts. Nothing in this policy limits the rights you have under the Australian Consumer Law.
Company Address: Sheridan, WY 82801 USA (Not for Returns)